Support FAQ'sCPAexcel Offline: Why doesn't the CPAexcel download complete? / Why does cpaexcel.com timeout when trying to download? CPAexcel Online:When I enter my username and password, why do I receive an error message about the username?Why do I receive a blank screen when I click on CPAexcel online login or enter my username and password? CPAexcel OfflineWhy doesn't the CPAexcel download complete? / Why does cpaexcel.com timeout when trying to download? Computers connected to the Internet on a dial-up connection may not be reliable enough to fully download CPAexcel. If this occurs please call CPAexcel at 888-884-5669 to request a CD. When I open CPAexcel, why do I receive an error about a network connection, proxy configuration, or a connection to the Internet? You must connect to the Internet the first time you open CPAexcel and every 14 days after. If you are connected to the Internet and you still receive the error message then check your firewall and proxy settings. Why do I receive an error that CPAexcel is unable to open? CPAexcel Offline requires Windows 2000 or Windows XP. If you have an older version of Windows or a Mac you can use CPAexcel Online. When I try to update my permissions, why do I keep returning to the update permissions page? The time and date on your computer needs to be correct. If the date is incorrect, CPAexcel will not function correctly. CPAexcel OnlineWhen I enter my username and password, why do I receive an error message about the username? If your username starts with "user", be sure to enter it as part of your username. If "user" is not part of your username, check to make sure that you are entering the username you were given. We suggest that you copy and paste your username and password since they are case sensitive. Why do I receive a blank screen when I click on CPAexcel online login or enter my username and password? Make sure you are running the most recent version of your Internet browser and operating system including any updates and service packs available. CPAexcel suggests Mozilla Firefox as the browser to use with CPAexcel. Firefox is available for free for both Windows and Mac computers. You can download Firefox from http://www.mozilla.com/. |
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Questions? We Are Here To Help You! Call Monday - Friday, 7 a.m. - 7 p.m. Eastern Time | 888.884.5669 (North America) or 928.204.1066 (International) CPAexcel™ Exam Review Prep | State CPA Requirements | Site Map | Privacy Policy Connect with CPAexcel™: Facebook, Twitter, LinkedIn CPAexcel™ CPA Exam Review Prep Courses © 1998-2010, Efficient Learning Systems, Inc.
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