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Support FAQ's CPAexcel Offline: Why doesn't the CPAexcel download complete? / Why does cpaexcel.com timeout when trying to download? When I open CPAexcel, why do I receive an error about a network connection, proxy settings, or a connection to the Internet? Why do I receive an error that CPAexcel is unable to open? When I try to update my permissions, why do I keep returning to the update permissions page? CPAexcel Online: When I enter my username and password, why do I receive an error message about the username? Why do I receive a blank screen when I click on CPAexcel online login or enter my username and password? CPAexcel Offline Why doesn't the CPAexcel download complete? / Why does cpaexcel.com timeout when trying to download? Computers connected to the Internet on a dial-up connection may not be reliable enough to fully download CPAexcel. If this occurs please call CPAexcel at 888-884-5669 to request a CD. top When I open CPAexcel, why do I receive an error about a network connection, proxy configuration, or a connection to the Internet? You must connect to the Internet the first time you open CPAexcel and every 14 days after. If you are connected to the Internet and you still receive the error message then check your firewall and proxy settings. Select one of the following to configure your firewall: Norton Internet Security users, click here. McAfee SecurityCenter users, click here. Windows Firewall users, click here. For other firewall software, click here. If your Internet connection uses a proxy, configure CPAexcel's proxy settings. To configure CPAexcel's proxy settings, open CPAexcel and click on the link "Click here if you need to configure proxy settings" or press the F2 key on your keyboard. Close CPAexcel and then open it again. Contact your Internet service provider or local network administator if you need help with these settings. top Why do I receive an error that CPAexcel is unable to open? CPAexcel Offline requires Windows 2000 or Windows XP. If you have an older version of Windows or a Mac you can use CPAexcel Online. top When I try to update my permissions, why do I keep returning to the update permissions page? The time and date on your computer needs to be correct. If the date is incorrect, CPAexcel will not function correctly. top CPAexcel Online When I enter my username and password, why do I receive an error message about the username? If your username starts with "user", be sure to enter it as part of your username. If "user" is not part of your username, check to make sure that you are entering the username you were given. We suggest that you copy and paste your username and password since they are case sensitive. top Why do I receive a blank screen when I click on CPAexcel online login or enter my username and password? Make sure you are running the most recent version of your Internet browser and operating system including any updates and service packs available. CPAexcel suggests Mozilla Firefox as the browser to use with CPAexcel. Firefox is available for free for both Windows and Mac computers. You can download Firefox from http://www.mozilla.com/. top	CPAexcel Students CPAexcel Login Welcome CPAexcel Students Resources for Getting Started Introductory Videos Multimedia Tutorial Online Reference Section Study Strategy Center Printable Guide Support FAQ's CPA Exam Resources Student Award Program Refer a Friend "CPAexcel is organized in a manner that helped me use my time efficiently." "With a career and family obligations, I needed an effective study program that could help keep me on track so I could get through all of the material and pass the CPA Exam. CPAexcel is organized in a manner that helped me use my time efficiently. I successfully passed the AUD section of the CPA Exam on my first try. I have recommended this program to several friends and co-workers who are studying for the CPA Exam." — Donna Hagdorn Houston, TX AUD - 85, FAR - 75, REG -82 "Thank you for helping me to pass all four parts on my first attempt!" "Of all the materials I used to study for the CPA Exam, CPAexcel was the most efficient. It allowed me to cover the largest volume of material in the shortest amount of time. The software also simulated the format of the computer-based exam, which helped me to feel comfortable and confident when I sat down to take the real thing. Thank you for helping me to pass all four parts on my first attempt!" — Carolyn Cavazos Austin, TX AUD - 91, BEC - 87, FAR - 94, REG - 93

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