CPAexcel Offline:

Why doesn't the CPAexcel download complete? / Why does cpaexcel.com timeout when trying to download?

When I open CPAexcel, why do I receive an error about a network connection, proxy settings, or a connection to the Internet?

Why do I receive an error that CPAexcel is unable to open?

When I try to update my permissions, why do I keep returning to the update permissions page?

CPAexcel Online:

When I enter my username and password, why do I receive an error message about the username?

Why do I receive a blank screen when I click on CPAexcel online login or enter my username and password?

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CPAexcel Offline

Why doesn't the CPAexcel download complete? / Why does cpaexcel.com timeout when trying to download?

Computers connected to the Internet on a dial-up connection may not be reliable enough to fully download CPAexcel. If this occurs please call CPAexcel at 888-884-5669 to request a CD.

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When I open CPAexcel, why do I receive an error about a network connection, proxy configuration, or a connection to the Internet?

You must connect to the Internet the first time you open CPAexcel and every 14 days after. If you are connected to the Internet and you still receive the error message then check your firewall and proxy settings.

Select one of the following to configure your firewall:
Norton Internet Security users, click here.
McAfee SecurityCenter users, click here.
Windows Firewall users, click here.
For other firewall software, click here.

If your Internet connection uses a proxy, configure CPAexcel's proxy settings. To configure CPAexcel's proxy settings, open CPAexcel and click on the link "Click here if you need to configure proxy settings" or press the F2 key on your keyboard. Close CPAexcel and then open it again. Contact your Internet service provider or local network administator if you need help with these settings.

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Why do I receive an error that CPAexcel is unable to open?

CPAexcel Offline requires Windows 2000 or Windows XP. If you have an older version of Windows or a Mac you can use CPAexcel Online.

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When I try to update my permissions, why do I keep returning to the update permissions page?

The time and date on your computer needs to be correct. If the date is incorrect, CPAexcel will not function correctly.

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CPAexcel Online

When I enter my username and password, why do I receive an error message about the username?

If your username starts with "user", be sure to enter it as part of your username. If "user" is not part of your username, check to make sure that you are entering the username you were given. We suggest that you copy and paste your username and password since they are case sensitive.

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Why do I receive a blank screen when I click on CPAexcel online login or enter my username and password?

Make sure you are running the most recent version of your Internet browser and operating system including any updates and service packs available. CPAexcel suggests Mozilla Firefox as the browser to use with CPAexcel. Firefox is available for free for both Windows and Mac computers. You can download Firefox from http://www.mozilla.com/.

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